• Job Description

  Req#: R25_06210
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
  - Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
  - Career Growth: Abundant advancement opportunities within the organization.
  - Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
  - Unique Perks: Cell Phone Benefits of $25/month per line for unlimited phone, text, and data (restrictions may apply).
  - Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
  
  What to Expect (Job Responsibilities):
  - Manage inquiries in areas such as Member Services, Medicare, and Billing, addressing and documenting all incoming queries.
  - Uphold the organization's philosophy of extraordinary customer relations by proactively engaging with Health Plan and facility personnel.
  - Analyze and evaluate customer issues to initiate and coordinate service recovery measures, documenting all member interactions.
  - Demonstrate familiarity with health insurance terminology and explain Medicare/Medicaid plan benefits and coverage policies.
  - Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
  
  What is Required (Qualifications):
  - Minimum of two (2) years of customer service or healthcare member-interaction experience.
  - Previous call center experience and/or prior experience in the health insurance industry (preferred).
  - High School Diploma or GED required.
  - Outstanding written and verbal communication skills.
  - Ability to respond concisely and clearly to customer queries with a typing speed of at least 35 WPM and a 5% or lower error rate.
  
  How to Stand Out (Preferred Qualifications):
  - Previous experience in a healthcare-related call center environment.
  - Proven analytical and problem-solving abilities.
  - Strong critical thinking skills and adaptability to changing technologies and procedures.
  - Ability to maintain a distraction-free workspace conducive to remote work.
  - Comfort with technology and ability to learn new systems quickly.
  
  #HealthcareServices #CustomerService #CareerGrowth #RemoteWork #CompetitivePay
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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