Thrivent
Associate Customer Care Professional, Generosity Programs, Bilingual, Remote
This job is now closed
Job Description
- Req#: REQ-45107
Employer Industry: Financial Services
Why consider this job opportunity:
- Starting at a competitive base salary of $23.46 per hour, with potential salary increases based on performance milestones
- Opportunity for career advancement through structured training and ongoing professional development programs
- Flexible remote work environment with no required nights or weekends
- Comprehensive benefits package, including medical, dental, vision, 401(k) matching, and generous paid time off
- Supportive team culture with dedicated mentoring and coaching from experienced colleagues
What to Expect (Job Responsibilities):
- Provide exceptional customer service by managing calls from beginning to resolution without relying on scripts
- Build rapport with diverse callers, accurately assess their needs, and present tailored solutions
- Focus on quality and first-call resolution while minimizing processing time and after-call work
- Participate in continuous improvement initiatives and share suggestions to enhance processes
- Engage in structured training sessions and contribute to team meetings for ongoing development
What is Required (Qualifications):
- High school diploma or equivalent experience; post-secondary education is preferred
- Strong written and verbal communication skills in both English and Spanish
- Experience navigating complex customer interactions from support through to resolution
- Ability to welcome change and contribute to continuous improvement in a fast-paced environment
- Must have a private, secure, distraction-free work area with reliable high-speed internet
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Familiarity with financial products and services
- Demonstrated ability to handle challenging customer interactions effectively
- Proficiency in using multiple systems and navigating technology efficiently
- Experience in a remote work environment
#FinancialServices #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefitsAbout the company
Thrivent is a Fortune 500 not-for-profit financial services organization headquartered in Minneapolis, Minnesota, and Appleton, Wisconsin, and founded by Lutherans.
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