LTCG
Associate Customer Care Professional
5 days agoWhat's your preference?
Job Description
- Req#: 9644
Employer Industry: Insurance Administration Services
Why consider this job opportunity:
- Salary of $16.50 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer service and client satisfaction
- Work hours are flexible within Monday to Friday, 7 am to 8 pm CST
What to Expect (Job Responsibilities):
- Answer and respond to telephone and electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing
- Document all calls and related correspondence using the LTC insurance system or other proprietary tools
- Provide prompt, courteous, and excellent service to internal and external customers at all times
- Identify service opportunities and suggest innovative ideas for improvement
- Ensure issues are referred to appropriate areas, leveraging internal relationships for efficient issue resolution
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience in a fast-paced call center environment
- Strong written and verbal communication skills; familiar with business and phone protocols
- Excellent organization and detail orientation skills with the ability to meet established deadlines
- Proficient with MS Windows environment, including MS Word
How to Stand Out (Preferred Qualifications):
- Associate degree in Business Administration or BA/BS preferred
- Previous experience working in an insurance or financial services environment is preferred
#InsuranceServices #CustomerService #CareerOpportunity #CompetitivePay #GrowthPotential
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A leading provider of business process outsourcing to the insurance industry
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