Cigna
Bilingual Customer Service Representative - REMOTE - Express Scripts Canada
This job is now closed
Job Description
- Req#: 25014365
Employer Industry: Healthcare Benefits Management
Why consider this job opportunity:
- Competitive salary and benefits package
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling, including afternoons, evenings, weekends, and holidays
- Supportive and collaborative work environment
- Chance to provide exceptional customer service and make a positive impact on clients and members
What to Expect (Job Responsibilities):
- Respond to inbound calls from various healthcare providers
- Address inquiries regarding eligibility for healthcare benefits and claims
- Identify and assess callers' needs to provide appropriate resolutions
- Offer accurate and comprehensive information in a prompt and professional manner
- Collaborate with internal teams to enhance service delivery
What is Required (Qualifications):
- Minimum of 1 year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to work independently and as part of a team
- Problem-solving skills and flexibility in working hours
- Proficiency in MS Office (Word, Excel, Outlook) and strong keyboarding skills
- Bilingual in English and French
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry or a related field
- Familiarity with electronic claims submission processes
- Strong customer service orientation and a commitment to accessibility
#HealthcareBenefits #CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Cigna is an American worldwide health services organization based in Bloomfield, Connecticut.
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