Blueprint Technologies
Business Operations Analyst - Knowledge Management & Support Operations
This job is now closed
Job Description
- Req#: 7597515
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Salary up to $30.29 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Flexible Spending Account and 401k program
- Competitive PTO offerings and parental leave
- Opportunities for professional growth and development
- Work remotely anywhere within the United States
What to Expect (Job Responsibilities):
- Monitor and review user feedback submitted through internal systems daily
- Perform root cause analysis by collaborating with subject matter experts to identify underlying issues
- Categorize feedback accurately and assign ownership to appropriate teams or individuals
- Build and deliver reports and dashboards to summarize trends, risks, and resolutions for stakeholders
- Own and manage content issues across knowledge platforms and shared repositories
What is Required (Qualifications):
- 2–4 years of relevant professional experience in business operations, analytics, project support, or a similar role
- Minimum 3 years of experience performing data analysis and building reports or dashboards in Power BI
- Minimum 2 years of experience using Microsoft Excel, Word, and PowerPoint in a professional setting
- Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience building custom dashboards and operational reports in Power BI
- Familiarity with knowledge management practices, content governance, or documentation workflows
- Experience supporting UAT activities or validating solutions prior to release
- Exposure to project management processes, including tracking milestones, risks, and dependencies
- Experience presenting status updates or findings to senior stakeholders
#TechnologySolutions #RemoteWork #CareerGrowth #CompetitivePay #ProfessionalDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Blueprint Technologies helps companies leverage cutting-edge technology to create additional revenue streams and open new lines of business.
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