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Job Description
- Req#: CASEM001784
- Responsible for handling patient/physician/facility calls as needed
- Patient care as related to insurance issues, paperwork, and infusion pump questions
- Responsible for documenting any calls taken
- Bachelor’s Degree preferred
- Current Licensure as a Registered Nurse in your state of residence
- Minimum 5 years work experience post-graduation of an accredited school of nursing and a current state Registered Nurse license
- Minimum of 3 years work experience in case management, discharge planning or nursing management, preferred.
- Experience and knowledge in basic to intermediate computer skills
- Ability to quickly assess situations and make accurate decisions
- Active listening skills are essential
- Ability to calmly and respectfully respond to common inquiries or complaints from patients and facilities
- Ability to document calls taken while working
- Strong work ethic
- Sound judgment
- Proven written and verbal communication skills
- Natural curiosity to pursue issues and increase expertise
- Pursue and design innovative analytical performance metrics
- The courage to promote and defend ideas and analyses
- Passionate about InfuSystem and serving customers and patients
- Strives to make an impact on improving our business processes and results
- Exemplary honesty and integrity
- Ability to collaborate effectively and work selflessly as part of a team
- Health plan options that include an employer contribution
- Health Savings Account (HSA)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Dental and Vision premiums covered by InfuSystem
- Life Insurance, STD & LTD
- Paid Parental Leave
- Adoption and Fertility Assistance
- 401(k) with a specified Company Match
- Employee Stock Purchase Program
- Tuition Assistance
- Generous Paid Time Off plan
- Employee Assistance Program
- Competitive Pay
- Employee Referral Bonus
InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.
InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.
Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.
SUMMARY:
A Case Management Nurse is a Registered Nurse who is more involved in the social work aspect of a patient’s healthcare and not involved in clinical duties. The role of Case Manager is an autonomous and independent position. A nurse placed in this role will not only assist the patient and their families but will also provide an important role to the facilities. As a partner in patient care, the RN coordinates care between the hospital/doctors, home care, and insurance issues, paperwork, infusion pump questions, supply questions, and general information that they may need to deliver the highest standard of care.
The Case Management nurse will rely heavily on education, management of the patient care, and being a link for the patient between their clinic, insurance agency, and InfuSystem.
IN THIS ROLE, THE IDEAL CANDIDATE WILL:
SUPERVISORY RESPONSIBILITIES:
No supervisory or management responsibilities
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
PERSONAL AND PROFESSIONAL ATTRIBUTES:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPREHENSIVE BENEFIT PACKAGE:
At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!
Qualifications
Education
Preferred
Bachelors
Experience
Preferred
Case Management Nursing
Licenses & Certifications
Required
Cert Reg Nurse (RN, RNC)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
InfuSystem provides Infusion pump sales & rental, financing, disposable products, DME, biomedical services, onsite service, depot service, device hub, pain management, and negative pressure wound therapy services to hospitals, oncology practices, surge...
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