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Child Support Specialist 12 - Child Support Recognized Resource - Bureau of Child Support
This job is now closed
Job Description
- Req#: 5144025
Employer Industry: Government - Health and Human Services
Why consider this job opportunity:
- Salary up to $39.44 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel to the office
- Comprehensive benefits package including health, dental, and vision insurance
- Generous paid time off, including personal, sick days, and paid parental leave
- Support for professional development, including reimbursement for education and training
What to Expect (Job Responsibilities):
- Serve as the expert practitioner for Genesys Electronic Workload Management (EWM) workflow and monitoring system
- Assist with electronic referrals from governmental entities and address inquiries from Child Support Specialists and Managers
- Develop job aids and reference guides to enhance the utilization of Genesys EWM technology
- Analyze data to facilitate issue resolution and process improvements in case management
- Interact with various stakeholders to support the Interstate Central Registry processes
What is Required (Qualifications):
- Possession of a bachelor's degree with at least 30 semester (45 term) credits in relevant human service areas
- Minimum of three years of professional experience involving child support collection actions, including one year equivalent to a Child Support Specialist P11
- Experience with the Federal Child Support Portal and child support case processing
- Strong analytical skills and familiarity with data tools such as Business Objects
- Ability to work cooperatively with diverse teams and stakeholders
How to Stand Out (Preferred Qualifications):
- Experience working in a contact center environment
- Familiarity with child support applications like MiCSES, CSNET, etc.
- Additional education or certifications related to social services or case management
- Prior experience in roles involving issue resolution and process improvement
- Knowledge of Michigan's child support policies and procedures
#GovernmentJobs #ChildSupport #RemoteWork #CareerGrowth #ProfessionalDevelopment #HealthandHumanServices
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