First American Financial
Claims Resolution Specialist
This job is now closed
Job Description
- Req#: R038957
Employer Industry: Home Warranty Services
Why consider this job opportunity:
- Salary up to $54,300
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and 401k
- Supportive and inclusive work environment that embraces diversity
- Chance to make a positive impact on customer satisfaction and service delivery
- Flexible work environment with the potential for remote work
What to Expect (Job Responsibilities):
- Take ownership of an assigned caseload from the investigation of the claim through resolution
- Make decisions and authorize work orders up to a specified limit
- Gather, review, research, and document pertinent information related to claims and work orders
- Answer incoming calls, emails, and voicemails from customers and contractors in a timely manner
- Provide homeowners with all relevant information pertaining to contracts, claims, or work orders
What is Required (Qualifications):
- High School Diploma
- Minimum of 2 years of customer service experience in a contact center environment
- Strong understanding of home warranty policies and technical expertise with systems and appliances
- Excellent verbal and written communication skills
- Ability to manage difficult situations and customers effectively
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Good organizational skills with the ability to multi-task and prioritize effectively
- Analytical and detail-oriented mindset
- Familiarity with Microsoft Office and company operating systems
- Ability to anticipate customer needs
#HomeWarranty #CustomerService #CareerOpportunity #DiversityAndInclusion #BenefitsPackage
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
In June 2010, First American Financial Corporation was established when First American split its businesses to create First American Financial Corporation which provides title and settlement services to the real estate and mortgage industry, and CoreLo...
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