Sharebite
Customer Care Associate, Group Orders
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Job Description
- Req#: 5701439004
Employer Industry: Food Technology and Services
Why consider this job opportunity:
- Salary up to $54,000 per year
- Opportunity for career advancement and growth within a fast-paced startup environment
- Comprehensive benefits package including health insurance options and a daily meal stipend
- Supportive and collaborative team culture focused on employee wellbeing and performance
- Chance to make a positive impact by alleviating hunger through meal donations
What to Expect (Job Responsibilities):
- Work directly with restaurant partners to resolve real-time order-related issues
- Respond to customer emails and phone calls in a fast-paced, time-critical manner
- Ensure compliance with Group Order operations, procedures, and systems
- Handle or supervise order escalations and customer complaints constructively
- Collaborate with management to develop and improve support methods and strategies
What is Required (Qualifications):
- Excellent phone skills and comfort with customer interactions
- Empathy and ability to assist customers in a competent and compassionate manner
- Strong collaborative spirit and ability to work within a close-knit team
- Meticulous written and verbal communication skills
- Coachable mindset with a willingness to learn and grow
How to Stand Out (Preferred Qualifications):
- Experience in customer support or related fields
- Ability to adapt and think dynamically in ambiguous situations
- Proven track record of successfully handling customer complaints and escalations
#FoodService #CustomerSupport #CareerOpportunity #CompetitivePay #StartupCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hey! We’re Sharebite, a mission-driven food ordering platform built exclusively for companies. Order a meal, and we will donate to help alleviate childhood hunger in your local community.
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