Remote
Customer Care Associate - LATAM
What's your preference?
Job Description
- Req#: 7592786003
Employer Industry: Global Employment Solutions
Why consider this job opportunity:
- Salary up to $35,150 USD annually
- Flexible paid time off and flexible working hours
- Work from anywhere, promoting a healthy work-life balance
- Comprehensive benefits including mental health support, stock options, and a learning budget
- Opportunity for career advancement and internal mobility within a global company
- Supportive work culture that values diversity and belonging
What to Expect (Job Responsibilities):
- Provide customer support to various user types via email and live messaging channels
- Solve a high volume of tickets weekly across multiple product verticals
- Collaborate closely with Customer Success and operational teams to enhance user experience
- Maintain productivity standards while focusing on customer advocacy
- Respond promptly to standard tickets within agreed service levels
What is Required (Qualifications):
- Strong problem-solving skills with a focus on enhancing the customer journey
- Solid experience in Customer Support or Customer Enablement in a tech environment
- Proficiency in using CRM tools for managing customer interactions
- Excellent team collaboration and communication skills
- Fluent in written and spoken English
How to Stand Out (Preferred Qualifications):
- Experience working remotely or in a fast-growing organization
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems
#GlobalEmployment #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.