Cushman & Wakefield
Customer Experience Consultant (Night Shift)
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Job Description
- Req#: R310213
Be someone who loves to communicate and has a passion about customer service
Confident in communicating over the phone with excellent telephone manner
Confident computer skills with the ability to multitask through systems
Pride yourself on your high level of accuracy and attention to detail
Display positive attitude with integrity and honesty
Self-discipline and well-developed organisation skills
Ability to deal with customers in a high-volume contact environment
Be a team player
Experience in a Call Centre is an added advantage
Respond quickly and efficiently to incoming phone calls and emails
Log client requests into our ERP system, accurately and timely
Managing and resolving queries within a timely manner
Achieve client KPI’s and team targets
Achieve a high degree of customer satisfaction
To work within and adhere to, processes and procedures and assist in their development
Free Life and Income replacement insurance
Discounted Medical cover
Access to Marram Trust holiday / medical program
Active social club
Job Title
Customer Experience Consultant (Night Shift)Job Description Summary
You will be a key member of our team involved in building lasting relationships with the company’s clients and service provider network.Job Description
He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata
What is the most important thing in the world? It is people, it is people, it is people.
With a reputation for excellence in providing service and support to our customers, Cushman & Wakefield is a market leader in Facility Management and Facilities Service delivery. We have a genuine commitment to continually strengthen client relationships and raise the bar in terms of customer service and delivery outcomes.
Cushman & Wakefield are a leading Facility Management company in New Zealand, servicing a multitude of corporate and retail companies and government institutions, both regionally and nationwide.
We are looking for enthusiastic people to join our exciting Customer Experience Consultant team based out of our Penrose office in Auckland. You will be a key member of our team involved in building lasting relationships with the company’s clients and service provider network.
To be successful in the role, you will need:
Responsibilities
Full training will be provided with great opportunities for growth
This is a permanent position and hours for this role are 8 hour shifts within our standard hours of operation - Monday to Sunday, 7am to 9pm, based off a roster. You will be needed for 40 hours within this time.
Cushman & Wakefield offer an above average remuneration package which includes:
Candidates must be eligible to work in New Zealand to apply.
Only shortlisted candidates will be contacted.
INCO: “Cushman & Wakefield”About the company
Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.
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