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Customer Service Project Analyst III
5 days agoWhat's your preference?
Job Description
- Req#: R-166647
Employer Industry: Environmental Services
Why consider this job opportunity:
- Salary up to $112,700.00 (dependent upon experience)
- Comprehensive medical, dental, and vision benefits coverage
- Retirement plan with a generous company match and Employee Stock Purchase Plan (ESPP)
- Fully remote position with standard hours of 8:00 a.m. to 5:00 p.m.
- Opportunity to work in a company committed to sustainability and community impact
- Supportive and inclusive work culture with a strong emphasis on employee engagement
What to Expect (Job Responsibilities):
- Analyze data trends to provide actionable insights and recommendations to internal departments
- Develop and implement methods to track adherence to customer Service Level Agreements (SLAs)
- Leverage Microsoft Excel, PowerPoint, and Power BI for data integration and reporting
- Collaborate with cross-functional teams to support ongoing business analysis needs
- Manage and prioritize customer requests and internal business needs to enhance customer value
What is Required (Qualifications):
- 4 - 7 years of overall relevant work experience
- Advanced ability to communicate complex data findings and provide clear summaries
- Proficiency in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting
- Strong project management skills with the ability to adapt to changing priorities
- Ability to identify trends and insights from large datasets
How to Stand Out (Preferred Qualifications):
- Strong customer service experience and integration experience
- Background in training large groups and developing training materials
- Experience identifying and addressing team needs
#EnvironmentalServices #DataAnalysis #RemoteWork #CareerGrowth #Sustainability
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