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Customer Service Rep II (Bilingual) (Temporary and Remote)
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Job Description
- Req#: 36499
Employer Industry: Public Health Services
Why consider this job opportunity:
- Salary up to $26.58 per hour
- Full-time remote position offering flexibility in work location
- Opportunity to work in a dynamic public health environment with a focus on customer service
- Engage in meaningful work by assisting the public and healthcare professionals with health-related inquiries
- Comprehensive training and ongoing support provided
- Diverse and inclusive workplace that values every employee
What to Expect (Job Responsibilities):
- Provide customer service for routine inquiries via phone, email, and chat
- Utilize computerized systems for tracking and troubleshooting inquiries
- Maintain up-to-date knowledge of CDC public response procedures and policies
- Document all inquiries and appointments using CRM systems
- Suggest process improvements to enhance service delivery
What is Required (Qualifications):
- High School diploma or GED required
- Minimum of six (6) months of customer service, administrative, or call center experience
- Fluency in English and Spanish, both written and spoken
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Previous experience with phone systems and headsets
- Additional training or education in a related field
- Demonstrated interpersonal and leadership skills
#PublicHealth #CustomerService #RemoteWork #Bilingual #CareerOpportunity
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