Sentara Healthcare
Customer Service Rep
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Job Description
- Req#: JR-86510
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including medical, dental, and vision plans
- Tuition assistance of $5,250/year and reimbursement for certifications
- Potential annual discretionary bonus based on eligibility criteria
- Support for family needs with paid parental leave and caregiver leave
- Remote work opportunity available for candidates residing in Virginia Beach or Charlottesville
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, plan prescription benefits, and claim payment issues
- Assist patients with updating billing information, establishing payment plans, and resolving payment inquiries
- Manage patient scheduling and ensure timely resolution of inquiries
- Conduct research and resolution of telephone inquiries from members or patients
- Maintain accurate records and perform data entry as required
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Previous data entry experience
- Prior scheduling experience
- Experience in a high-volume call center preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with healthcare-related customer service environments
- Strong problem-solving skills and ability to handle challenging situations
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in using customer service software and technology
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Sentara Healthcare is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina.
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