Sentara Healthcare
Customer Service Representative III
This job is now closed
Job Description
- Req#: JR-96076
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for an annual discretionary bonus based on established criteria
- Comprehensive benefits package including Medical, Dental, Vision plans
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Tuition Assistance of $5,250/year and discounted educational opportunities
- Supportive and inclusive work environment with a focus on diversity
- Remote work opportunities available in multiple states
What to Expect (Job Responsibilities):
- Provide superior customer service for inquiries related to Plan benefits, eligibility, claim payments, and scheduling
- Assist Supervisors and Performance Measurement Analysts in resolving service issues
- Utilize technical and functional skills to meet departmental and organizational objectives
- Identify system and process issues and suggest improvements
- Assist with special projects and assignments as needed
What is Required (Qualifications):
- Minimum of 3 years of customer service experience
- At least 1 year of data entry experience
- High School Diploma or equivalent
- Proficiency in software applications such as Word, Excel, and Access
- Strong communication skills for effective customer interaction
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with claims processing and patient scheduling systems
- Additional certifications related to customer service or healthcare
#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Sentara Healthcare is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina.
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