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Customer Service Representative (Remote PST)
This job is now closed
Job Description
- Req#: R0834812
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $31.30 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including affordable medical plans, 401(k) with company matching, and flexible work schedules
- Supportive and inclusive culture with ongoing training and mentorship
- Access to wellness programs and employee assistance resources
- Work in a compassionate environment focused on improving health and well-being
What to Expect (Job Responsibilities):
- Actively listen and advocate for customers, understanding their needs and providing guidance and support
- Resolve customer inquiries and issues efficiently while documenting all interactions
- Educate customers about available resources and assist them in navigating their options
- Anticipate customer needs and provide proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve outcomes
What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Basic computer skills
- Must reside in the Pacific Standard Time Zone
- High School Diploma, GED, or equivalent experience
- Willingness to work specific hours, with flexibility
How to Stand Out (Preferred Qualifications):
- 1+ years of customer service experience in a contact center environment
- 1+ years of claims, provider, dental, medical, or other related healthcare experience
- Experience with Microsoft Office
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits
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