BD
Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: R-513549
Employer Industry: Medical Technology
Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- Tuition reimbursement opportunities available
- Opportunity to work in a supportive and collaborative environment
- 100% remote work position offering flexibility
What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product information requests
- Process customer returns according to established department policies and procedures
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Provide feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations
What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Availability to work some evening shifts, weekends, or overtime as needed
How to Stand Out (Preferred Qualifications):
- Experience in a medical supply environment
- Strong problem-solving skills and ability to handle a variety of variables
- Familiarity with medical billing processes
#MedicalTechnology #CustomerService #RemoteWork #HealthcareCareers #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
210136 Becton, Dickinson and Company, commonly known as BD, is an American multinational medical technology company that manufactures and sells medical devices, instrument systems, and reagents.
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