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Customer Solutions Specialist
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Job Description
- Req#: 3329
Employer Industry: Medical Manufacturing
Why consider this job opportunity:
- Salary up to $21.00 per hour
- Competitive benefits package, including paid time off and 401(k) savings plan
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
What to Expect (Job Responsibilities):
- Resolve customer and sales representative inquiries; explain product features, provide quotes, process orders, returns, and assist with all customer service needs
- Handle inbound and outbound communication via phone in a professional and courteous manner
- Develop a thorough understanding of products to effectively offer additional accessories and substitutes when items are backordered
- Enter and process orders received via phone with a high degree of accuracy
- Diagnose product malfunctions and provide recommendations for solutions
What is Required (Qualifications):
- Prior experience working in a customer-facing or call center environment
- Excellent computer skills; SAP experience is helpful
- Strong communication and problem resolution skills
- Ability to work in a goal-driven and customer-focused environment
- Upbeat, positive attitude with a professional approach to work
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, customer service environment
- Proven ability to achieve performance goals and established KPIs
- Quick learner capable of thinking on feet and finding innovative solutions
#MedicalManufacturing #CustomerService #CareerOpportunity #CompetitivePay #HealthcareSolutions
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