Cherry
Customer Success Manager
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Job Description
- Req#: f13dd886-df4a-48c4-b2d5-ff2aa2daebf4
Employer Industry: FinTech
Why consider this job opportunity:
- Salary up to $145k ($105k base pay + $40k uncapped commission)
- Generous equity grant
- Comprehensive medical, vision, and dental benefits
- Fully remote work environment, providing flexibility
- Opportunities for personal and professional growth in a high-performance organization
- Engaging company culture with summer and winter retreats
What to Expect (Job Responsibilities):
- Develop and maintain relationships with partner practices to drive retention and growth of transaction volume
- Utilize data and insights to optimize engagement and maximize outcomes for partner practices
- Share best practices and enable partner practices to leverage payment plan technology
- Accurately forecast expected transaction volume and log interactions in the CRM system
- Collaborate with stakeholders to share customer experience feedback and influence product improvements
What is Required (Qualifications):
- Minimum 2 years of experience in a customer-facing role
- Exceptional verbal and written communication skills
- Strong interpersonal skills with a focus on customer experience
- High attention to detail and adherence to procedures
- Proficiency with various software platforms and adaptability to troubleshoot
How to Stand Out (Preferred Qualifications):
- Experience in sales, customer success, or account management
#FinTech #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
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? Practices treat more patients & get paid upfront? Patients get treated now & pay later No monthly fees 7⃣5⃣% approval rate
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