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Job Description
- Req#: 22.26C
Employer Industry: Government Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement within a dynamic and mission-driven startup
- Competitive salary with quarterly revenue goals and performance-based metrics
- Work in a hybrid environment with flexibility to attend the NYC office
- Become a trusted advisor and make a real-world impact in cities
- Collaborate with a global team of urban enthusiasts and data experts
- Engage with high-profile government officials and stakeholders
What to Expect (Job Responsibilities):
- Ensure the adoption and value of products within a portfolio of small to medium customers
- Achieve quarterly goals and metrics set by customer success management
- Partner with the Account Manager to support retention and expansion of the customer base
- Engage with customer executives, champions, and other stakeholders to drive product adoption
- Maintain detailed record-keeping and portfolio management using systems such as Salesforce and QuickSight
What is Required (Qualifications):
- At least 3 years of experience as a customer success manager, account manager, project manager, consultant, or in similar roles
- Experience working for a B2B/B2G SaaS company
- Strong digital skills with the ability to communicate complex technical products effectively
- Excellent interpersonal skills and the ability to work in a client-focused environment
- BA/BSc degree is mandatory
How to Stand Out (Preferred Qualifications):
- Government background or expertise is advantageous
- Ability to establish connections with both senior officials and entry-level personnel
#GovernmentTechnology #CustomerSuccess #HybridWork #CareerGrowth #SaaS
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Zencity is redefining community engagement to build better local governments. Understand all your residents’ needs and improve decisions through data
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