• Job Description

  Req#: R298553
  Employer Industry: Customer Success and Operations Consulting
  
  Why consider this job opportunity:
  - Salary up to $155,000.00
  - Opportunity for career advancement and growth within the organization
  - Comprehensive benefits package including health, vision, and dental insurance
  - Supportive and collaborative work environment with cross-functional enablement
  - Chance to produce impactful executive-level client insights that drive retention and expansion
  
  What to Expect (Job Responsibilities):
  - Serve as the Gainsight platform owner, managing user permissions, data governance, and integrations
  - Architect Smartsheet solutions for scalable project and portfolio management
  - Produce detailed executive-ready client reports, synthesizing qualitative insights into actionable narratives
  - Define operating standards for data quality and compliance, running training and enablement sessions for CSMs
  - Manage the intake and prioritization of enhancements, maintaining a transparent roadmap
  
  What is Required (Qualifications):
  - Proven experience in Gainsight administration and Smartsheet solution design
  - Strong ability to synthesize qualitative client insights into executive-level reports
  - Minimum of 5 years of experience in customer success operations or insights roles
  - Excellent project management skills and experience managing cross-functional initiatives
  - Strong communication skills, both written and verbal, tailored for executive audiences
  
  How to Stand Out (Preferred Qualifications):
  - Experience with data integration and management across CRM and reporting systems
  - Familiarity with client success metrics and frameworks
  - Prior experience in a leadership role within customer success or operations
  - Ability to train and mentor team members in best practices for data governance
  - Knowledge of industry trends in customer success and operations
  
  #CustomerSuccess #Operations #ExecutiveInsights #CareerGrowth #CompetitiveSalary
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.

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