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Customer Success Representative
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Job Description
- Req#: R48681
Employer Industry: Enterprise Hospitality Solutions
Why consider this job opportunity:
- Base salary based on experience, with bonus eligibility
- Comprehensive benefits package included
- Opportunity for career advancement in a fast-paced, high-growth organization
- Work in a hybrid model, reporting to the Atlanta office 4 days a week
- Supportive team environment that values customer success
- Chance to engage with diverse clients in the healthcare, senior living, and business dining sectors
What to Expect (Job Responsibilities):
- Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
- Multi-task in a fast-paced environment, setting priorities within time constraints
- Deliver courteous and professional communication to ensure an A+ customer experience
- Provide basic training to customers on installed products
- Participate in after-hours support on call program as needed
What is Required (Qualifications):
- Proven track record of exceeding established goals and objectives
- Strong verbal and written communication skills
- Experience with CRM software, particularly Salesforce.com
- Excellent organizational, time-management, and attention to detail skills
- Enthusiastic personality with a customer-focused attitude
How to Stand Out (Preferred Qualifications):
- Knowledge of POS applications such as Micros/GEMpos
- Background in Microsoft Windows operating systems
- BS/BA in a related field, business, or technical discipline
- Microsoft SQL knowledge
- Experience in the food service or nutrition field
#EnterpriseSolutions #CustomerSuccess #HybridWork #CareerGrowth #HealthcareIndustryAbout the company
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