Motorola Solutions
Customer Support Manager
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Job Description
- Req#: R62332
Employer Industry: Telecommunications and Public Safety Solutions
Why consider this job opportunity:
- Salary up to $110,000
- Incentive bonus plans available
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid time off and 10 paid holidays
- Opportunity for career advancement and growth within the organization
- Work with a dedicated team focused on building safer communities
What to Expect (Job Responsibilities):
- Provide customer management and ensure service delivery and compliance with Service Level Agreements (SLA)
- Manage government contracts and oversee successful delivery of service products to local government customers
- Develop customer account plans and strategies to foster long-term relationships
- Address customer concerns and drive corrective actions to resolution
- Collaborate with internal teams for smooth transitions from project implementation to service delivery
What is Required (Qualifications):
- Minimum of 4 years of experience in Lifecycle Services, Account Management, Customer Service, or related fields
- Must reside in the territory, preferably New York
- Must be a U.S. citizen with the ability to obtain necessary security clearance
- Legal authorization to work in the U.S. indefinitely
- Background clearance as required by government customers
How to Stand Out (Preferred Qualifications):
- Experience in public safety, military, or technical services sales
- Proven track record of managing customer relationships in a service-oriented environment
- Familiarity with WLAN and wired infrastructures
- Strong ability to communicate with diverse stakeholders, including customer IT personnel
- Experience in project management or systems implementation
#Telecommunications #PublicSafety #CustomerSupport #CareerOpportunity #CompetitivePayAbout the company
Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,
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