• Job Description

  Req#: R18492

  What You Can Expect

  You'll design AI-powered customer experiences that solve real business challenges. Through discovery workshops and journey mapping, you'll translate customer goals into intelligent solutions. You'll shape how organizations deploy AI agents to transform customer interactions and drive measurable outcomes.

  *This person can be based in Singapore, Australia, Japan or anywhere in the APJ region*

  About the Team

  We enable customers to realize value from AI-driven experiences. Our team bridges sales, design, and engineering to deliver transformative solutions. We exist to help organizations unlock the full potential of intelligent customer engagement.

  Responsibilities

  • Leading discovery sessions and workshops with customers to map current and future journeys, identifying where AI agents enhance experience and efficiency

  • Translating customer insights into solution designs and value narratives that connect AI capabilities to measurable business outcomes

  • Partnering with Account Executives and Solution Consultants to qualify opportunities and position AI CX solutions within customer business contexts

  • Ensuring seamless handoff to post-sales teams by documenting customer objectives, success criteria, and design intent with clarity

  • Collaborating with Product and Engineering teams to represent customer needs and influence roadmap priorities

  What We're Looking For

  • Bring 6+ years of experience in CX, AI, or automation solution sales

  • Demonstrate deep expertise in conversational AI, generative AI, agentic AI, and AI-driven customer experiences

  • Apply proven pre-sales solution design, CX consulting, or AI sales enablement experience

  • Translate technical AI concepts into compelling business value narratives for diverse audiences

  • Discuss AI agent architectures, prompt strategies, and integration approaches with confidence

  • Possess Japanese language proficiency (highly desirable for engaging with regional customers and partners)

  • Facilitate customer workshops, journey mapping sessions, and AI opportunity assessments effectively

  • Communicate consultatively using storytelling and facilitation skills in customer-facing environments

  • Leverage familiarity with CRM systems (Salesforce, Dynamics) and sales methodologies

  
  

  Ways of Working
  Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

  Benefits
  As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

  About Us
  Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
  We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

  
  Our Commitment

  At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

  If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

  #LI-Remote

• About the company

  Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room...

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