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Job Description
- Req#: 9331
- Candidates MUST be located in the Greater Atlanta Area
- The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
State of Georgia resident applicants only. - Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required: - Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
Job Title: Help Desk Analyst 2
Client: State of Georgia - Department of Human Services
Client ID: 766268
Location: 47 Trinity Ave. Atlanta, GA. 30334 (Remote)
Pay Rate to Candidate: $28/hr. on W2 (All-Incl.)
Duration: 07/14/2025 - 06/30/2026
No. of Submission: 2
Submission Deadline: 06/26/2025
Interview Mode: Web Cam Interview Only
Notes:
Mandate Skills:
Skill
Required / Desired
Exp. In Years
Associate degree in a related field
Required
2
Experience with excel spreadsheets, including formulas and reporting
Required
2
Experience with O365 Pro Plus core applications
Required
1
Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Required
1
Excellent oral, written, and interpersonal communication
Required
2
Experience with Helpdesk support.
Required
1
Job Description
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
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