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Help Desk Supervisor
6 days agoWhat's your preference?
Job Description
- Req#: 7047
Employer Industry: Federal Contracting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Focus on investing in employees and rewarding outstanding contributions
- Engage in meaningful work that impacts federal clients in various sectors
- Expected to answer calls and emails, enhancing customer support experience
What to Expect (Job Responsibilities):
- Hire, train, and prepare contact center representatives to effectively respond to customer inquiries and troubleshoot issues
- Monitor representative performance and provide ongoing coaching and support
- Prepare reports and analyze data to assist management in achieving contact center goals
- Identify operational issues and suggest improvements to enhance efficiency
- Supervise contractor personnel to ensure effective processing of work assignments
What is Required (Qualifications):
- Must live within a 50-mile radius of Columbia, South Carolina
- Holds a Bachelor's or Master's degree
- Six (6) years of experience in a relevant environment with sufficient technical knowledge
- Minimum of two (2) years of supervisory experience and two (2) years as a customer support services operator/analyst
- Demonstrated oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in the federal contracting industry
- Proven ability to lead and motivate a team in a contact center environment
- Familiarity with performance metrics and reporting processes
#FederalContracting #CustomerSupport #CareerOpportunity #Leadership #EmployeeInvestment
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