Remote Jobs
HELP DESK TECHNICIAN III
This job is now closed
Job Description
- Req#: RQ210347
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $35.94 per hour
- Comprehensive benefits and wellness packages, including a 401(k) with company match
- Opportunities for career growth and advancement within the organization
- Flexibility to work remotely and manage your work-life balance
- Supportive and innovative work culture with a military-friendly workplace
- Paid time off including vacation, holidays, and family leave
What to Expect (Job Responsibilities):
- Provide user support and customer service on company-supported computer applications and platforms
- Troubleshoot problems and advise on appropriate actions for users
- Collaborate with IT teams to support users and managers effectively
- Deliver materials according to project Service Level Agreements (SLAs)
- Assist in the troubleshooting process and provide feedback to operations managers after new technology implementations
What is Required (Qualifications):
- 3+ years of related experience in technical support
- 1+ years of technical support experience in desktop and laptop computers and various operating systems, including Windows 10/11 and Mac OS
- AA Degree with 1 year of related experience or 3 years of related work experience if no AA degree
- Must be a U.S. citizen and pass a background check to obtain Public Trust security clearance
- Experience using ticketing systems and remote desktop management software
How to Stand Out (Preferred Qualifications):
- ITIL foundations certification or ability to obtain certification within 3 months
- Relevant certifications such as CompTIA Security+, CompTIA Network+, CompTIA A+, or Microsoft Certified Desktop Support Technician
- Experience with workstation deployment management systems
#InformationTechnology #HelpDeskSupport #CareerGrowth #RemoteWork #CustomerService
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