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Help Desk Technician - Journeyman (Night Shift)
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Job Description
- Req#: 5001181363806
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $40.00/hr
- Remote work flexibility, allowing you to work from anywhere
- Opportunity to make a significant impact by improving user experience and software functionality
- Work within a supportive team environment focused on customer service
- Engage in continuous learning through user education and training initiatives
What to Expect (Job Responsibilities):
- Provide technical support to DoD and Government customers using DISA Storefront ordering software
- Communicate with users via phone, email, chat, and a ticketing system to troubleshoot and resolve issues
- Offer step-by-step guidance to help users navigate software and resolve issues independently
- Identify and document software bugs and areas for improvement based on user feedback
- Create and maintain user manuals and troubleshooting guides
What is Required (Qualifications):
- Must possess a Secret Clearance
- Excellent communication skills, both written and verbal
- Strong customer service orientation
- Self-motivated with a proactive approach to problem-solving
- Ability to manage and track user issues through a ticketing system
How to Stand Out (Preferred Qualifications):
- Experience providing technical support in a help desk or customer service role
- Familiarity with DISA Storefront or similar ordering software
- Knowledge of best practices in user education and training
- Demonstrated ability to document processes and create user guides
#InformationTechnology #HelpDeskSupport #RemoteWork #CustomerService #TechnicalSupport
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