Children's Minnesota
Hospital Prog Call Center Rep
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Job Description
- Req#: 2502722J
Employer Industry: Pediatric Healthcare
Why consider this job opportunity:
- Competitive salary based on market data
- Opportunity for career advancement and growth within a leading pediatric health system
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Supportive and collaborative work environment focused on children's healthcare
- Chance to make a positive impact on the experiences of healthcare providers and patients
What to Expect (Job Responsibilities):
- Answer incoming telephone calls and provide personalized service to physician callers
- Respond to inquiries with expert knowledge of physicians, services, and programs
- Collaborate with internal departments to draft best practices for routing and responding to calls
- Manage complex and emergent situations effectively during calls
- Participate in staff training and act as a resource for co-workers as needed
What is Required (Qualifications):
- Minimum of two to three years of customer service experience
- Strong basic computer and keyboarding skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to work effectively with minimum supervision while being a team player
- Proven strong analytical skills with the ability to identify problems and initiate solutions
How to Stand Out (Preferred Qualifications):
- Experience in telephone-based customer service
- Knowledge of common medical and hospital terminology
- Background in a fast-paced healthcare environment, preferably with clinician interaction
- Familiarity with specialty software such as Infinity, E-Centaurus, Cerner, and/or AMiON
#PediatricHealthcare #CustomerService #CareerOpportunity #HealthcareProfessionals #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Children's Minnesota is a nationally ranked non-profit, acute care children's hospital system located in St.
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