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Integration Support Specialist, Tier 2 (Remote)
5 days agoWhat's your preference?
Job Description
- Req#: R0016763
Employer Industry: Software Development
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Competitive base pay with potential equity compensation
- Supportive and collaborative work environment
- Chance to resolve complex technical issues and make a significant impact on customer satisfaction
What to Expect (Job Responsibilities):
- Investigate and resolve complex tier 2 technical issues for ERP integrations, focusing on errors related to accounting software like Sage or QuickBooks
- Troubleshoot integration technical issues in the customer's Windows environment or Procore's internal microservices
- Provide support for live customer interactions via phone, chat, and email while managing a queue-based system
- Efficiently manage a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk
- Collaborate with development teams to escalate and resolve API-related errors
What is Required (Qualifications):
- 2+ years of technical support experience in a contact center environment
- Bachelor's degree or equivalent work experience
- Proven background in providing technical support for complex software integrations, preferably with accounting software
- Experience in a queue-based technical support role with live phone, chat, and email assistance
- Strong analytical and technical troubleshooting skills
How to Stand Out (Preferred Qualifications):
- Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk
- Strong customer support and client relation skills
- Ability to prioritize multiple tasks effectively under pressure
- Experience working in a collaborative problem-solving environment
#SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerOpportunity #CustomerSatisfaction
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