Remote Jobs
IT Help Desk Technician
7 days agoWhat's your preference?
Job Description
- Req#: 61123
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive compensation: Our team members earn an extremely competitive wage.
- Comprehensive benefits: Eligible employees can choose from affordable and robust options, including medical, dental, vision, retirement savings, PTO, and more.
- Access your pay as you earn it with Dayforce wallet, eliminating the wait for your paycheck.
- Opportunity for career advancement and growth within the organization.
- Supportive and collaborative work environment.
- Chance to make a positive impact on employee support and satisfaction.
What to Expect (Job Responsibilities):
- Provide phone/email support to employees with strong troubleshooting abilities to assist with technical issues.
- Use available resources to solve problems independently and find resolutions for employees.
- Communicate clearly and follow up on incidents to ensure resolution.
- Document incidents fully to prevent re-work by support staff.
- Manage work independently, escalating issues when needed to appropriate teams or leadership.
What is Required (Qualifications):
- 1-2 years of high-volume/fast-paced customer service experience.
- Strong verbal and written communication skills.
- Completion of a 2-year AA degree or higher education.
- Experience with Microsoft Office products.
How to Stand Out (Preferred Qualifications):
- General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support.
- Experience with Microsoft Active Directory is strongly preferred.
#HealthcareServices #ITSupport #CustomerService #CareerOpportunity #CompetitivePayAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.