• Job Description

  Req#: 26-01733
  
  
  Primary Job Title:
  L&D Designer/Developer
  Alternate/Related Job Titles:
  Instructional Designer
  Learning Experience Designer
  eLearning Developer
  Instructional Technology Developer
  Learning & Performance Consultant
  Location:
  Toronto, ON
  Onsite Flexibility:
  Remote (100% – In Ontario)
  Contract Details (Contract roles only):
  • Position Type: Contract
  • Contract Duration: 9 months
  • Start: As Soon As Possible
  • Pay Rate: C$50–60/hr
  Job Summary:
  The L&D Designer/Developer will support North American Customer Operations (NACO) by designing high-quality, blended learning and performance enablement solutions aligned to strategic business priorities. Reporting to the Manager, Instructional Technology Development, this role is responsible for creating engaging, accessible, and brand-aligned learning experiences that strengthen employee capabilities and knowledge.
  This position involves designing and developing complex learning solutions including eLearning modules, simulations, performance support tools, multimedia assets, and interactive content while ensuring alignment with accessibility standards and organizational learning strategies.
  Key Responsibilities:
  • Design and contribute to learning and development programs, including instructional frameworks, content mapping, prototypes, scripts, and storyboards across multiple delivery methods.
  • Lead the overall design and/or development and authoring of learning solutions.
  • Interpret and develop learner-facing graphics, formatting, and animations based on instructional design and SME input.
  • Act as a subject matter expert in creative and graphic design across online and paper-based assets, leveraging typography, photography, and illustration.
  • Develop visually engaging learning solutions (eLearning, simulations, performance support tools, presentations, videos, eBooks, etc.) aligned with brand standards.
  • Ensure accessibility compliance and integrate principles of diversity and inclusion in all solutions.
  • Collaborate with Course Owners, Instructional Designers, and SMEs to capture course-specific knowledge.
  • Participate in project scoping and planning, defining learner experience standards and deliverables.
  • Assess business needs, scope design solutions, and determine required resources for projects.
  • Recommend effective blends of instructor-led, hands-on, and web-based learning solutions.
  • Contribute to team success by assisting colleagues and providing coaching or guidance as appropriate.
  Required Experience:
  • Minimum 8+ years of instructional design and development experience.
  • Experience building complex (Level 4) simulations, videos, and assessments.
  • Experience in eLearning design and development, preferably within banking or financial institutions.
  • Post-graduate education in Adult Learning & Development or Instructional Design (preferred).
  Nice-to-Have Experience:
  • Experience within banking or financial services environments.
  • Portfolio of past instructional design and development work.
  • Experience with virtual learning tools such as Adobe Connect, WebEx, or MS Teams.
  Required Skills:
  • Expert-level proficiency with Articulate Storyline 3/360 and Rise 360
  • Strong creative and graphic design skills
  • Expert-level knowledge of PowerPoint, Word, and other Microsoft Office applications
  • Experience designing fully accessible solutions aligned with WCAG 2.1 (including testing with screen readers such as JAWS and keyboard navigation)
  Preferred Skills:
  • Experience with GoAnimate/Vyond, Adobe Premiere, Adobe After Effects, Camtasia
  • Experience with Adobe Photoshop, Illustrator, InDesign, and Creative Cloud suite
  • Knowledge of learning program design, evaluation inputs, needs analysis, and performance enablement strategies
  • Strategic thinking and strong business acumen
  Additional Skills from Original Description:
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines
  • Strong written and verbal communication skills
  • Ability to collaborate with internal colleagues, stakeholders, and SMEs
  • Experience contributing to project scoping and planning
  • Knowledge of diversity, inclusion, and accessibility principles in learning design
  • Experience supporting complex, business-critical learning initiatives
  Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
  About the Client:
  A Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, the organization helps clients thrive in today’s evolving financial market.
  About GTT:
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
  Job Number:
  26-01733
  Hashtags:
  
  

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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