Unified Womens Health Care
Lab Client Service Supervisor
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Job Description
- Req#: 9159
Employer Industry: Women's Health Services
Why consider this job opportunity:
- Comprehensive health coverage including medical, dental, vision, and fertility benefits
- Paid time off including vacation, personal days, and paid holidays
- 401(k) plan with employer contribution and flexible spending account options
- Opportunities for professional development and career growth
- Supportive work environment with wellbeing resources like employee assistance programs and identity theft protection
- Leadership role that fosters strong relationships and contributes to strategic success
What to Expect (Job Responsibilities):
- Supervise Client Service staff activities and performance, providing regular feedback based on service level KPIs
- Handle inbound client calls, triaging inquiries and resolving issues regarding report status and patient specimen reporting
- Lead and coordinate the onboarding process for new care centers, ensuring cross-departmental collaboration
- Develop and implement Client Service policies and procedures; educate staff and clients on updates
- Track, analyze, and present account management and quality metrics monthly for care centers and providers
What is Required (Qualifications):
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- Ability to travel for meetings and care center onboardings as needed (less than 5% travel)
- Medical/lab experience preferred along with coursework in the sciences
- Knowledge of specimen handling and collection requirements, general laboratory workflow, and basic medical terminology
- Excellent interpersonal, communication, and presentation skills
How to Stand Out (Preferred Qualifications):
- Experience in a leadership role within client service or laboratory settings
- Familiarity with EMR systems such as AthenaNet, NextGen, or eClinicalWorks
- Strong organizational skills to manage multiple priorities/projects effectively
- Creative problem-solving skills with an intuitive appreciation of the consumer journey
- Experience in developing and executing communication plans or educational programs
#WomensHealth #LaboratoryServices #ClientSupport #CareerGrowth #LeadershipOpportunityAbout the company
Helping Ob-Gyn Practices Grow & Thrive Grow & Thrive Unified Women’s Healthcare is a diversified women’s health company focused on creating a better healthcare experience for patients, the professionals who care for them, and for the peopl...
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