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Job Description
- Req#: ssELr9pRiM0f
Employer Industry: Real Estate Brokerage
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and experience
- Dynamic and fast-paced work environment with a focus on innovation
What to Expect (Job Responsibilities):
- Manage a high volume of inbound and outbound communications (calls, emails, and chat messages) with clients, agents, loan officers, and other partners throughout the loan process
- Provide accurate, timely updates on loan milestones and next steps, ensuring all parties stay informed
- Request, track, and verify receipt of required documentation while coordinating with internal teams to meet deadlines
- Review and ensure all documentation and underwriting conditions are complete, accurate, and compliant
- Identify communication gaps or process delays and proactively suggest improvements to enhance efficiency and overall client experience
What is Required (Qualifications):
- High school diploma or equivalent required; college coursework or degree preferred
- Minimum of 5+ years of experience in the mortgage industry required
- Proven ability to manage communication directly with clients and partners over the phone
- Strong sense of urgency and accountability to follow up on tasks and close communication loops quickly
- Proficiency with Microsoft Office and comfort working in loan origination or CRM systems
How to Stand Out (Preferred Qualifications):
- Familiarity with loan origination software (LOS) and CRM systems is highly desirable
- Demonstrated success working in a fast-paced environment with a focus on quick turn times and accuracy
#RealEstate #MortgageIndustry #CustomerService #CareerOpportunity #RemoteWork
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