Diné Development
Mainframe Ops/App Support
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Job Description
- Req#: 5904
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement within a reputable IT services organization
- Work in a critical support role that directly impacts customer satisfaction
- Engage in a dynamic environment with a focus on innovative solutions
- Collaborate with a diverse team dedicated to enhancing operational efficiency
- Contribute to meaningful projects that support federal, state, and tribal government agencies
What to Expect (Job Responsibilities):
- Provide support for diagnosing and resolving complex issues in an IBM and Unisys mainframe environment
- Monitor and maintain system stability, utilizing performance monitoring tools
- Conduct troubleshooting of mainframe application support issues to minimize service interruptions
- Collaborate with team members and stakeholders to ensure efficient operations and effective change management
- Provide status updates and documentation on ongoing issues and incident resolutions
What is Required (Qualifications):
- Must possess one of the following certifications: A+ CE, CCNA Security, Network +CE, or SSCP
- Clearance required: Secret, IT-I
- Willingness to work 3rd shift
- Proficiency with Windows-based PCs and MS Office Suite
- Experience with mainframe operations, including OS2200, z/OS, and z/VM environments
How to Stand Out (Preferred Qualifications):
- Familiarity with BMC Control Products Suite for scheduling and batch processing
- Experience in incident management and ITSM ticketing software
- Previous work in a mainframe application support role
- Knowledge of Change Management processes and procedures
- Strong communication skills for effective collaboration with customers and team members
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