• Job Description

  Req#: 35306
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $34.95 per hour, commensurate with experience
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a positive impact on patient care and satisfaction
  - Diverse and inclusive workplace culture that values all backgrounds
  
  What to Expect (Job Responsibilities):
  - Provide high-quality customer service to external and internal customers, ensuring prompt and professional communication
  - Gather and verify patient information, confirming eligibility for healthcare coverage and obtaining necessary authorizations
  - Schedule new patient appointments and ensure all medical records are prepared in advance
  - Triage and document telephone calls from patients, addressing inquiries and urgent healthcare concerns
  - Cross-train and cover other positions as needed, providing guidance and training to new staff members
  
  What is Required (Qualifications):
  - One year of experience in a medical office setting with high-volume direct patient contact, or one and a half years in a public contact position with six months in a medical office
  - Thorough knowledge of PAS policies and procedures
  - Demonstrated advanced PAS user skills and extensive knowledge of integrated care
  - Excellent verbal and written communication skills
  - Strong customer service orientation and the ability to handle confrontational interactions effectively
  
  How to Stand Out (Preferred Qualifications):
  - High School Diploma or GED
  - Working knowledge of medical terminology
  - Proficiency in university network computer applications, including Windows, Epic, and Microsoft Office
  - Ability to manage competing priorities and work independently
  - Strong relationship-building skills with patients, providers, and co-workers
  
  #HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #PatientCare
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Oregon Health & Science University is a public university in Oregon with a main campus, including two hospitals, in Portland, Oregon.

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