Hopper
Forward Deployed Engineer, HTS Assist
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Job Description
- Req#: 24380cbc-bb55-4c1e-b2dd-4420ae9e3eea
Employer Industry: Travel Technology and Fintech
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Engage with cutting-edge AI technology and B2B SaaS solutions
- Collaborative and innovative work environment focused on customer satisfaction
- Contribute to the evolution of the travel industry through autonomous service technology
What to Expect (Job Responsibilities):
- Manage the operational lifecycle of HTS Assist, including configuration and prompt tuning
- Conduct user acceptance testing (UAT) and monitor operational health through analytics
- Support technical and operational enablement for new partner integrations
- Define and track performance metrics for Assist, analyzing data to improve outcomes
- Serve as an operational liaison between Product, AI Engineering, and operational teams
What is Required (Qualifications):
- Hands-on experience with APIs, JSON, SQL, and Python for data manipulation
- Understanding of LLM-based systems and conversational AI testing methodologies
- Familiarity with CRM and ticketing systems (Salesforce, Zendesk, or equivalent)
- Strong organizational and prioritization skills to manage multiple projects effectively
- Excellent written and verbal communication skills in English
How to Stand Out (Preferred Qualifications):
- Experience in Product Operations working with Product and Engineering teams
- Proficiency with operational tools such as Jira, Confluence, and Google Sheets
- Technical awareness of the travel technology ecosystem, including booking systems
- Prior experience with AI chatbot/voicebot operations and B2B SaaS integrations
- Ability to create compelling data visualizations to influence stakeholders
#TravelTechnology #AI #B2BSaaS #RemoteWork #CareerGrowth
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