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Product Support Specialist
This job is now closed
Job Description
- Req#: R7287
Employer Industry: Global Services Firm
Why consider this job opportunity:
- Salary up to $52,000 per year
- Comprehensive benefits package including medical, dental, and vision insurance
- Access to a 401k retirement account
- Flexible remote work option
- Paid time off and potential for paid sick leave
- Opportunity to collaborate in a dynamic team environment
What to Expect (Job Responsibilities):
- Provide level 1 technical support for corporate tax software through calls, emails, and web portal requests
- Analyze and resolve technical and software-related problems
- Log all work activity and efficiently manage customer tickets within the ITSM tool
- Contribute to creating and updating knowledge base articles to share information
- Function as a liaison between clients and customers to ensure positive outcomes
What is Required (Qualifications):
- Minimum 1-3 years' experience as a Product Support Specialist or in a similar role
- Degree in Information Systems, Computer Science, or equivalent experience
- Intermediate knowledge of platforms, operating systems, and web authoring tools
- Customer technical support experience with a focus on analyzing and resolving inquiries
- Strong attention to detail and excellent work ethic; self-motivated
How to Stand Out (Preferred Qualifications):
- Knowledge of corporate tax principles and related tax software
- Certifications in databases, Java, or web services
- Familiarity with ITIL principles
- Knowledge of UNIX/Linux systems
- Understanding of environmental variables and compilation commands for operating systems and programming languages
#GlobalServices #RemoteWork #TechnicalSupport #CareerOpportunity #CustomerService
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