• Job Description

  Req#: J-78501

  Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

  What You’ll do

  • Develops project scope and objectives, involving all relevant partners and ensuring execution feasibility of outlined objectives and participate in web requirements qualification to determine complexity level and be able to advise SLA and timelines.

  • Ensure web projects are monitored, measured, and reported and proactively escalate potential client issues to manager/program manager for resolution. Develops a detailed project plan to track progress and maintains comprehensive project documentation and lead projects to create efficiencies in web design and build client service offering.

  • Acts as a liaison between team assigned and third party/supplier partners for client and other key participants involved in the assigned programs and facilitates planning calls to review key milestones, decisions, and problem customer concern. Conducts participate in meetings as the program/project plan expert.

  • Works with Client, internal teams, and resources to complete the project plan and monitor results to ensure project timeline and deliverables meet client expectations. Ensures the delivery of high-quality websites through good leadership and management with a strong quality planning and monitoring process.

  • Facilitates project and process debriefing for internal and external teams documenting details to share amongst respective participants and team members and documents and continuously provides input to refine and implement procedures across all projects for consistency and optimization.

  • Promptly reports and increases to management as needed and fully informs of any significant problems or unusual matters related to project management activity and takes prompt corrective action where necessary or suggests alternative courses of action and provide technical and customer leadership to web building team and its junior web builders, to include mentoring, technical training, evaluation and ongoing guidance. Ensures all projects are delivered on-time, within scope, and within budget.

  • Consult with the client and provide guidance on design and functionality to ensure client specifications, standards and objectives are met and client is appropriately informed and uses appropriate verification techniques to manage changes in project scope, schedule and costs.

  • Measures project performance using appropriate systems, tools and techniques and manages the relationship with the client and all respective customers in partnership with the Meeting Planners or Project Managers. May need to support the intermediate/advanced end-to-end website building life cycle (website preparation, launching and follow-up), provide unparallel consultative customer service and customer experience to meeting owners, clients and attendees.

  • Set up and configure virtual events on platforms such as Zoom, Microsoft Teams, and others and offer day-of support for virtual meetings and webinars, troubleshooting issues to ensure seamless execution and provide troubleshooting steps, and procedures for virtual meetings and webinars.

  What We're looking for

  • Graduate with 5 years of related experience that includes intermediate HTML coding and/or platform (StarCite/Cvent, etc.) experience. Mobile app/mobile site development experience preferred. StarCite/Cvent experience preferred. Experience in other registration systems (i.e., RegOnline, SignUp4) preferred. Meeting Planning experience preferred. Leadership/mentorship experience preferred.

  • Proficiency in Microsoft Office Suite. Graphic editing using tools like Photoshop, Dreamweaver, Microsoft photo editor, Paint, etc. Intermediate/advanced HTML coding, Platform education, website design knowledge.

  • Leadership skills including the ability to provide mentoring, guidance and training to junior staff. Technology skills including intermediate/advanced understanding of computers, servers & network environments, ability to research new technology opportunities, data management skills.

  • Basic/intermediate Java skills and ability to create, edit, delete, administer FTP, and web server preferred. Communication skills including concise, clear, effective and professional client, peer and management communication that gives to maintaining a positive work environment.

  • Proficiency in Word, Excel and Internet, database management programs, Outlook, PowerPoint, FrontPage (or equivalent) and basic graphic skills.

  • Detail-orientation, organization and prioritization. Teamwork-oriented. Ability to understand and enforce company SOP (Standard Operation Process). Leadership and ability to provide mentoring to junior staff. High consultative skills and ability to anticipate the needs of the client.

  • Solution-orientated to find solutions for exception requests. Innovative thinking/ability to think creatively. Willingness to take on projects outside of typical scope duties.

  • Ability to attend internal and external training and network opportunities to further industry knowledge.

  • Ability to provide internal training to junior web builder staff

  Location

  Gurgaon, India

  The #TeamGBT Experience

  Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more!

  All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

  Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

  Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

  What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

• About the company

  American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.

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