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Real Time Analyst
This job is now closed
Job Description
- Req#: R26_01175
Employer Industry: Business Process Outsourcing (BPO) / Call Center Services
Why consider this job opportunity:
- Salary up to $39,520
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a passionate team focused on customer satisfaction
- Requires strong teamwork and leadership skills
What to Expect (Job Responsibilities):
- Monitor queue real-time to ensure optimal staffing levels
- Analyze and balance real-time staffing levels against call volumes and production issues
- Assist during downtime to maintain efficiency
- Conduct daily real-time analysis to ensure employee schedule adherence
- Manage and track offline exceptions (segments) effectively
What is Required (Qualifications):
- High School Diploma or GED is required; Bachelor's/College Degree is preferred
- Minimum of 1 year of working experience in a related field within a BPO/Call Center setup
- Proficient in Microsoft Excel and other relevant computer applications
- Broad knowledge of contact center and customer service operations
- Good communication and interaction skills
How to Stand Out (Preferred Qualifications):
- Experience with ACD switch reporting, Blue Pumpkin or IEX
- Demonstrated integrity and customer focus
- Previous roles that required teamwork and leadership abilities
#BPO #CallCenter #CustomerService #CareerOpportunity #Teamwork
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