Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with additional variable bonuses and contest incentives
- Comprehensive benefits package including medical, dental, and vision coverage after 90 days for full-time employees
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Opportunities for career growth and internal promotions within the organization
- Engaging work environment that fosters collaboration and teamwork
- MCI provides all necessary equipment for remote work

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for effective account management
- Recognize sales opportunities and apply sales skills to enhance customer experience
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or technical support role
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced, changing environment
- Excellent interpersonal skills and ability to build relationships

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