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Remote Crisis Contact Center Specialist
4 days agoWhat's your preference?
Job Description
- Req#: 1725932
Employer Industry: Nonprofit Mental Health Services
Why consider this job opportunity:
- Hourly pay rate of $17.25, with an additional $2 per hour for overnight shifts
- Opportunity for career advancement and growth within the organization
- Flexible scheduling options available after training
- Supportive and collaborative work environment
- Comprehensive training in crisis counseling and intervention provided
- Work remotely from a secure and private location
What to Expect (Job Responsibilities):
- Provide free, confidential short-term emotional support and crisis intervention to callers
- Utilize active listening techniques to assist callers in de-escalating mental health concerns
- Follow the employer's crisis intervention model to address caller needs
- Complete call reports and documentation accurately at the end of each call and shift
- Participate in required trainings to support professional development and program integrity
What is Required (Qualifications):
- Minimum of 6 months related experience preferred
- Ability to maintain a reliable schedule for full-time shifts, including nights and weekends
- Reliable laptop/computer with secure and private Wi-Fi internet connection
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively while maintaining a non-judgmental attitude
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish or Vietnamese
- Bachelor's or Master's degree in a human service field
- Familiarity with Gmail and Google Drive
#Nonprofit #MentalHealth #CrisisIntervention #RemoteWork #CareerOpportunityAbout the company
We provide information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.
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