Northwest Exterminating
Remote OCCC Real Time Workforce Management Analyst
This job is now closed
Job Description
- Req#: 43147
Employer Industry: Pest Control Services
Why consider this job opportunity:
- Competitive compensation package with upward earnings potential
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Opportunities for training and professional development in a collaborative work environment
- Fully remote position with flexible scheduling options
What to Expect (Job Responsibilities):
- Monitor and report on call center staffing to meet productivity and profitability goals
- Utilize workforce management tools to track employee activity and schedule exceptions
- Analyze agent activity and escalate issues to management as needed
- Make real-time adjustments for team meetings, training, and coaching
- Conduct root-cause analyses to improve forecast accuracy and service levels
What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of experience with scheduling software (Verint preferred)
- 1-2 years of experience in a multi-channel call center environment
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
How to Stand Out (Preferred Qualifications):
- Experience in building and reporting with PowerBI or similar reporting systems
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- A suitable workspace at home free from distractions
#PestControl #CustomerService #RemoteWork #CareerOpportunities #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Atlanta-based Pest Control Company with over 70 years of experience specializing in pest, termite & mosquito control, lawn care, wildlife, & insulation.
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