Orkin
Remote OCCC Real Time Workforce Management Analyst
This job is now closed
Job Description
- Req#: 43147
Employer Industry: Pest Control Services
Why consider this job opportunity:
- Competitive compensation package with upward earnings potential
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Employee discounts, tuition reimbursement, and dependent scholarship awards
- Inclusive training programs as the industry leader
What to Expect (Job Responsibilities):
- Monitor and report all elements of call center staffing to ensure departmental productivity and profitability goals are met
- Use workforce management tracking tools to maintain information on employee activity and status, including schedule assignments and absences
- Analyze information on agent activity and forward items requiring attention to management
- Make real-time adjustments for team meetings, training, coaching, and other off-phone tasks as required
- Complete root-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy
What is Required (Qualifications):
- High School Diploma or GED
- 1-2 years of experience utilizing scheduling software (Verint preferred)
- 1-2 years of experience in a multi-channel call center environment
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
How to Stand Out (Preferred Qualifications):
- Experience in building/reporting in PowerBI or similar reporting systems
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
#PestControl #CustomerService #RemoteWork #CareerOpportunity #CompetitivePayAbout the company
Orkin is an American company that provides residential and commercial pest control services.
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