Remote Jobs
Remote Senior Call Center Representative
7 days agoWhat's your preference?
Job Description
- Req#: 48A54436E9
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Remote position with flexibility for candidates residing in Tucson, AZ, or nearby cities
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging role that involves training and onboarding new customer service representatives
- Chance to make a significant impact by ensuring accuracy and compliance in sensitive information handling
What to Expect (Job Responsibilities):
- Answer and track incoming calls to provide exceptional customer service
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new customer service representatives
- Conduct database and open-source research to support operations
- Route and escalate calls appropriately to ensure effective problem resolution
What is Required (Qualifications):
- Minimum of 5 years of experience in a call center environment
- Associate's Degree
- Proven ability to multitask while simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Experience in handling sensitive information and ensuring compliance
#CustomerService #RemoteWork #CareerGrowth #TeamSupport #Compliance
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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