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Remote Service Desk Analyst
7 days agoWhat's your preference?
Job Description
- Req#: 416
Employer Industry: Managed IT Services in Aviation
Why consider this job opportunity:
- Opportunity for a part-time role with weekend hours, allowing for flexibility
- 401K plan with employer matching contributions
- Paid time off and sickness leave, as well as paid military leave
- Work in a dynamic and fast-paced environment at one of the busiest airports
- Chance to be part of a supportive team that values employee contributions
What to Expect (Job Responsibilities):
- Provide first-level technical support for all issues reported to the service desk
- Troubleshoot computers and printers, creating tickets for issues as needed
- Deliver essential IT support at Salt Lake City International Airport
- Handle a mix of local help desk and remote service desk responsibilities
- Ensure seamless systems support for a large organization
What is Required (Qualifications):
- Knowledge of MS Windows and Windows-based software
- Thorough understanding of computer hardware diagnostics and repair
- Excellent verbal and written communication skills
- Self-motivated with the ability to work independently and solve complex technical problems
- Ability to work in a stressful environment with professional etiquette
How to Stand Out (Preferred Qualifications):
- Experience in a site-based customer service environment
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience
- Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees)
#ManagedITServices #AviationIndustry #TechnicalSupport #PartTimeJob #CareerGrowth
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