• Job Description

  Req#: 103
  Employer Industry: High-Tech SaaS Company
  
  Why consider this job opportunity:
  - Salary starting at $50,000 - $55,000 with eligibility for an annual bonus based on performance
  - Opportunity for career advancement to Support Engineer Tier 2
  - Remote work flexibility with occasional in-person meetings in Miami or Orlando
  - Comprehensive benefits package that is market competitive
  - Engaging and collaborative work environment that fosters personal and professional growth
  - Chance to work with cutting-edge technology and support the Apple community
  
  What to Expect (Job Responsibilities):
  - Provide timely and effective white glove customer service and support to IT professionals
  - Handle incoming support tickets across multiple channels and escalate complex issues as necessary
  - Contribute to the creation and maintenance of Support Knowledge Base Articles
  - Assist in the onboarding and training of new interns and Tier 1 Support Engineers
  - Research and troubleshoot macOS, iPadOS, and iOS environments to resolve customer inquiries
  
  What is Required (Qualifications):
  - Background in Computer Science, IT, or related fields
  - Experience in customer-facing technology support, particularly with Apple devices
  - Ability to manage 15-20+ support tickets daily with timely responses
  - Strong problem-solving skills and critical thinking abilities
  - Excellent communication skills, both written and verbal
  
  How to Stand Out (Preferred Qualifications):
  - Previous experience in Apple retail or technology support
  - Familiarity with Zendesk or similar customer support platforms
  - Self-motivated and goal-oriented mindset
  - Adaptability to work in a fast-paced and evolving environment
  - Passion for Apple devices and technology
  
  #SaaS #CustomerSupport #RemoteWork #AppleDevices #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Addigy provides Apple device management, remote monitoring & Apple business manager solutions for IT teams in any environment. See the true-cloud difference!

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