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Scaled Customer Activation Manager | Bill Pay Specialist
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Job Description
- Req#: i8vfYEKSlWEA
Employer Industry: Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including 100% medical, dental & vision insurance coverage
- Flexible PTO policy to promote work-life balance
- Supportive work environment focused on innovation and learning
- Chance to work with a fast-growing company recognized for its innovation in financial operations
What to Expect (Job Responsibilities):
- Become an expert in the employer's Account Payable and Procurement products to onboard new customers efficiently
- Manage a portfolio of micro-SMB and SMB customers through personalized onboarding experiences
- Ensure customers are fully onboarded within 60 days and under two calls for a seamless activation experience
- Collaborate closely with Product teams to surface customer feedback and prioritize improvements
- Identify opportunities for automating and streamlining onboarding processes to enhance efficiency
What is Required (Qualifications):
- Minimum of 3 years of experience in customer success, account management, technical consulting, or product operations
- Exceptional project management, organization, and time management skills
- Excellent verbal and written communication abilities
- Experience working with Product and Engineering teams to address customer feedback and troubleshoot issues
- Proven track record of exceeding quotas or key performance metrics
How to Stand Out (Preferred Qualifications):
- Experience working with accounting partners, Private Equity, or Venture Capital
- Background in developing or scaling new teams or programs
- Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
- Previous experience in financial services sales
- Knowledge of accounts payable or procurement processes
#FinancialTechnology #CustomerSuccess #CareerGrowth #InnovativeWorkplace #FlexibleBenefits
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