Mass General Brigham
Scheduling Specialist, Ambulatory Contact Center
This job is now closed
Job Description
- Req#: RQ4009641
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement available
- Engage with a passionate community dedicated to improving patient care
- Supportive and collaborative work environment
- Chance to directly impact patient experience and drive healthcare forward
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to schedule or reschedule specialty appointments for Neurology, Orthopedics, and Cardiovascular patients
- Manage 100-200 phone calls per day while providing timely and efficient service
- Complete patient registration and address online requests
- Adhere to standard operating procedures to ensure high-quality service delivery
- Collaborate with patients and providers to enhance the overall patient experience
What is Required (Qualifications):
- High School Diploma or equivalent required; Associate's degree preferred
- Strong customer service background, particularly in a contact/call center environment
- Medical office, healthcare, or relevant experience required
- Proficient in Microsoft products and comfortable with technology
- Ability to multi-task and problem-solve in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Prior experience with Epic or other cloud-based electronic health record (EHR) systems
- Familiarity with high-volume workloads in a medical setting
- Ability to navigate multiple software applications using several monitors
#HealthcareServices #PatientCare #RemoteWork #CareerOpportunity #CustomerService
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