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Job Description
- Req#: JR113885
Employer Industry: Financial Services
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off (PTO) and paid holidays
- Company-paid life insurance and matching 401(k) plan
- Opportunity for career advancement and growth within the organization
- Collaborative work environment that fosters creativity and problem-solving
What to Expect (Job Responsibilities):
- Collaborate with the Technical Product Manager and business stakeholders to define business needs and document current processes
- Conduct impact analyses to assess implications of proposed changes and document business functions and workflows
- Lead the execution of approved solutions, monitor key milestones, and facilitate end-user training
- Act as a liaison between business users, technical teams, and external consultants for effective system design and maintenance
- Develop training materials and conduct formal training sessions for assigned system modules
What is Required (Qualifications):
- Exceptional attention to detail and analytical thinking
- Proven ability to manage multiple priorities and meet deadlines in a dynamic environment
- Strong verbal and written communication skills, capable of translating technical concepts into business-friendly language
- Collaborative mindset with a strong customer service orientation
- Sound judgment and problem-solving capabilities
How to Stand Out (Preferred Qualifications):
- Experience working with business systems analysis and process optimization
- Familiarity with mortgage servicing and financial services industry practices
- Previous experience in training and mentoring junior staff
- Knowledge of system design and user acceptance testing processes
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